ONLINE STORE CONDITIONS AND POLICIES
NO REFUND. PRODUCT EXCHANGE ONLY
- Verify product EXCHANGE request
- When a customer asks for an exchange, the Sales Coordinator will need to verify this request.
- SC to confirm that the product has been purchased from the online store.
- The customer need to present proof of receipt
- Photo or documentation that the product is damaged is needed.
If the customer is eligible for an exchange, the Sales Coordinator will create a EXCHANGE request in the system.
- Create Exchange request
In order to process a product exchange, the Sales Coordinator
- Scan the customer’s receipt, photo, documentation;
- Encode in the system, verify with manager
III. Process Product Exchange Request
- Customer needs to return the product to the office (delivery fee shouldered by Trianon)
- Once the damaged product is sent back to the office, the Sales Coordinator needs to prepare the new product for exchange
- The new product will be delivered to the address provided by the customer.
- Sales Coordinator to confirm the new item delivered if received and accepted by the requesting customer.
- Duration: On the same day of delivery, the customer must check the parcel.
- On the same day also, the customer must reach the official online store or official FB page of the Trianon Health Supplement within 24 hours after receiving purchase.
- Conditions for return/exchange: All the items requested for return/exchange must still have complete original box, courier package, and invoice
- Customer must also have the receipts of transactions
- The item in the complaint for return/exchange has to be in good condition, with the tags still on. Most retailers also require the original packaging and receipt.
- Exception: Customers who will request beyond the duration set.
- Options for customer to receive Refund/Exchange:
- The customer needs to provide the complete address and delivery detail for the exchange request.
- The customer needs to provide the complete bank details for the refund request.
- Time to receive refund/exchange: 3-10 Days process upon verification of request.